Outstanding.com - Domain Management FAQ

I lost my username and/or password. How can I retrieve it?
If you have forgotten your username and/or password for the domain you registered, you can request it via email. Log on to Outstanding.com, and click on the Member Login link in the Manage section. There is a "Forgot Your Password?" section, where you can enter your email address. We will email your username and password immediately. IMPORTANT- Depending on your mail system, it may take some time to receive, usually no longer than 15 minutes. You must enter the email address you used at the time of registration. If you have forgotten the username and password, AND your email address is incorrect or out of date, you will have to provide the last 4 digits of the credit card used to register the name. Also provide the new, correct email address so that we can update your info and send your username and password. If you have forgotten your username and password, AND your email address is incorrect or out of date, AND you cannot verify your credit card information, you will be asked to provide proof of ownership and identity. We will first need a written request to provide access to the domain. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain.
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Can I register new nameservers in your system?
Go to our website at Outstanding.com and access the Member Login link in the the Management section with the username and password of the account containing the domain you wish to specify as the hostname of your new nameservers. Click the Nameserver Management link. You will be able to create new nameservers, edit current nameservers, or delete current nameservers. The nameserver you wish to create must be a domain in this account. Click the New button to create new nameservers. Then, you will choose your new server hostnames- i.e. NS1.YOURNEWSERVERHOSTNAME.COM & NS2.YOURNEWSERVERHOSTNAME.COM. You must also fill in the IP addresses that you wish to associate with your new hostnames. You must use 2 unique static IP addresses- no other servers may already use the IPs. After each nameserver submission, click the Continue button. If your information is valid, your nameservers will be sent to the central database. It will take 24-48 hours for your nameservers to propagate. Please note, this is the limit of our tech support- if you need support on how to configure your server or any other issue, you must get outside support.
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How can I change the registrant info? How can I sell my domain to someone?
REGISTRANT INFO CHANGES:
We often receive requests to casually change the registrant information, since it is the only aspect of a domain that cannot be accessed through our online management system. Some people wish to update their address that has changed, or the company name, which has been bought out. Others want to remove their ownership information for security purposes. Changing the registrant information requires a higher level of security, since it affects the ownership of a domain. You should also be aware that it may affect your ownership adversely. For example, should someone file a WIPO claim to this domain, one of the ways ICANN will resolve the dispute is to immediately terminate a disputed domain if the information provided is known to be false. Should you wish to go ahead with your change of ownership, we will require some actions on your part, in order to assure good faith on your part, and reflect security concerns on our part.
The steps for changing the registrant are as follows:
1. You should change your administrative, technical or billing contacts (at least one of these) over to the information you wish us to use, in order for the change to be accurate. We will cut-and-paste your information directly from the contact you specify.
2. Make a request to support@outstanding.info to change the registrant information. Provide the domain, your username and password, and the contact info we are to use. We may ask for verification from the registered contact for this domain.
OWNERSHIP CHANGE:
You can use the Change Ownership link on our website to sell your domain to a buyer, or to change the registrant info for your domain registered with, or transferred to, . . .Outstanding.com. Generally, the buyer (or new registrant) uses the link, and enters their information in. The seller's information is automatically derived from the domain. The fees to change ownership are $35 for a standard turn-around (10-14 days), and $199 for a rush job (1-2 days), plus a renewal fee, if the domain is about to expire. A form will then be generated that the buyer (or new registrant) signs and then delivers to the seller. The seller must also sign the document, get it notarized, and deliver it to us. The most common method of transmission is initially via email: change@outstanding.info This process is necessary because a domain has been ruled to be property, like a house or car. If you have any questions about the ownership change procedure, just let me know.
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How do I change my admin, billing, or technical contact?
Changing the admin, billing and technical contact information can be accomplished via the Management control panel. To begin, click the Member Login link on the top menu of our website at outstanding.info . Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email. Once you're in the Management system, click the "Edit/ Manage Contact Handles" link. A contact handle is a shorthand version of all of your contact information. You can edit any of your contact handles here (click the "Edit" button next to the handle), or create new ones (click the "Create New Handle" link at the top of the page). Once you have the contact handle information the way you want it, return to the main screen of the Manager. Next, click the "Assign Domain Contacts" link. A list of your domains, as well as the current - contact handle associated with the domains, will show. Choose the domain you'd like to change information for, and click the Continue button. Choose what information you'd like to update- admin, billing and/or technical, and click the Continue button. You may choose any of the - contact handles you have set up in our system. Click the Continue button to finalize the change. Our system will update immediately, however, it will take 24-48 hours for the information to propagate Internet-wide.
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Do I have to use my home address in my contact information?
You may use contact info of your choice for a domain. Many people are reluctant to use their personal information, especially if a domain may be objectionable to some. This is technically a violation of the Terms of Service, which state that correct contact information must be provided. Outstanding.com, however, will not take action against you solely for that reason. We appreciate security concerns, and allow you to provide whatever information you like. Should your site be objected to, though, Outstanding.com will attempt to contact you. If your contact information is false, and we cannot contact you to respond to any complaint, your domain may be deactivated. If you need to change registrant info to something more secure, follow this procedure: We often receive requests to casually change the registrant information, since it is the only aspect of a domain that cannot be accessed through our online management system. Some people wish to update their address that has changed, or the company name, which has been bought out. Others want to remove their ownership information for security purposes. Changing the registrant information requires a higher level of security, since it affects the ownership of a domain. You should also be aware that it may affect your ownership adversely. For example, should someone file a WIPO claim to this domain, one of the ways ICANN will resolve the dispute is to immediately terminate a disputed domain if the information provided is known to be false. Should you wish to go ahead with your change of ownership, we will require some actions on your part, in order to assure good faith on your part, and reflect security concerns on our part.
The steps for changing the registrant are as follows:
1. You should change your administrative, technical or billing contacts (at least one of these) over to the information you wish us to use, in order for the change to be accurate. We will cut-and-paste your information directly from the contact you specify.
2. Make a request to support@outstanding.info to change the registrant information. Provide the domain, your username and password, and the contact info we are to use. We may ask for verification from the registered contact for this domain.
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How do I update the information in my account?
Changing your default account information can be accomplished via the Management control panel. To begin, click the Member Login link on the top of our website at www.outstanding.info. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email. Once you're in the Management system, if you wish to change your password, click the "Change Your Password" link. You'll be asked for your current password, as well as your new password twice. PLEASE NOTE: Once you hit the "Change Password" button, your change is finalized. If you wish to change the default account information click the "Update Account Information" link. You'll be able to update the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
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Can I change my password?
Changing your default account information can be accomplished via the Management control panel. To begin, click the Member Login link on the top of our website at www.outstanding.info. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email. Once you're in the Management system, if you wish to change your password, click the "Change Your Password" link. You'll be asked for your current password, as well as your new password twice. PLEASE NOTE: Once you hit the "Change Password" button, your change is finalized. If you wish to change the default account information click the "Update Account Information" link. You'll be able to update the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
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My default email address is incorrect. How can I update it?
Changing your default account information can be accomplished via the Management control panel. To begin, click the Member Login link on the top of our website. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email. Once you're in the Management system, if you wish to change your password, click the "Change Your Password" link. You'll be asked for your current password, as well as your new password twice. PLEASE NOTE: Once you hit the "Change Password" button, your change is finalized. If you wish to change the default account information click the "Update Account Information" link. You'll be able to update the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
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I made a change to my DNS. How come it doesn't show up yet?
INTERNIC UPDATES : It usually takes two (2) business days for updates made online at Outstanding.com to be seen elsewhere on the web, including hosting information. This is standard Internet propagation time. Additionally, some registrars whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another's info. Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.
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How can I find out the WHOIS information for a domain?
WHOIS DATABASES : WHOIS databases are specific to each registrar. If you registered the name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar's database. That doesn't mean someone else can register the name, the name record is still taken, but it might not show you as the owner. Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.
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